Testing to xTechnox
Professional Summary
IT Support professional with over 26 years of experience providing technical assistance and remote troubleshooting support for end users. Proficient in both hardware and software support for Windows, Mac and Linux operating systems. Looking to leverage my technical skills to take on more responsibility as an IT Support Specialist at a fast-growing organization.
contact@email.com
Portfolio
Skills
• Windows, Mac and Linux operating systems able to troubleshoot issues on major operating systems. Know how to install, configure, maintain, and repair Windows, Mac and linux computers.
• Diagnose and resolve hardware, software, virtualization, FTP, VPNs, tunnels, proxies, web hosting and networking problems. Troubleshooting common technologies like desktops, laptops, NAS, Raid and mobile devices, and other equipment.
• Routing, switching, DNS, DHCP, firewalls, and connectivity. Help set up and troubleshoot network issues for end users
• Assist users with Microsoft Office, collaboration tools, business applications, email programs, antivirus software, etc. field questions about software functionality, errors, and updates. Stay on top of software releases and patches.
• Familiar with core desktop, laptop components like motherboards, CPUs, memory, hard drives, graphics cards, peripherals like (all in one printers, scanner and their specs. Can replace or sent back to supplier for repair components as needed
• Communication skills to interact with users, understand their issues, explain solutions, set appropriate expectations, and ensure resolution of their problems with a helpful, courteous attitude. Patience, empathy, and problem solving ability.
• Information security awareness data protection, device security, access control, password policies, and handling sensitive information. Stay up-to-date with security patches, antivirus software, and endpoint protection.
• Communicate with users to document issues, blockers, and resolutions. Update support tickets and ensure all problems have been addressed. Provide status updates to users and stakeholders. Build knowledge base articles to aid future issues.
• Technologies, software, and systems are constantly evolving. Maintain an ability and willingness to learn new technical skills to keep your support knowledge up-to-date. Stay on top of trends in your industry.
• The ability to switch between tasks efficiently while maintaining organization and follow through on resolving all problems.
Computing Services
Our computing services are tailored to meet the unique needs of our clients. From cloud computing to data management, we offer a wide range of solutions. Keywords: computing, services
Technology Consulting
Our technology consulting services help businesses leverage the latest advancements in technology to drive growth and achieve their goals. Keywords: technology consulting, advancements
Operating System Development
We specialize in developing innovative operating systems that are efficient, reliable, and user-friendly. Our OS solutions are designed to enhance productivity and streamline operations. Keywords: operating system, development
Our system integration services ensure seamless integration of various technologies and components, enabling businesses to operate efficiently and effectively. Keywords: system integration, technologies
Gadget Design
We have a team of skilled designers who create unique and stylish gadgets that combine functionality with aesthetics. Our gadgets are designed to enhance the user experience. Keywords: gadget design, functionality
System Integration
About Us
xTechnox is a technology company specializing in networking computing operating system technology gadgets. With our innovative solutions, we aim to revolutionize the way people interact with technology. Join us on this exciting journey!
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